September 21, 2017 Dinner Meeting


The State of Rhode Island Lean Initiative

Presented by Jessica Johnson & Rebecca Costello


Have you ever had to apply for Unemployment Compensation from the State of Rhode Island? Are you tired of waiting on the phone to talk to someone? Have you used the on-line registration system only to find out that there was an error requiring you to call anyway? Then you start waiting again? Many people have been very frustrated with the existing system, and believe it or not, so are the people who work there! Kaizen Teams were created under the State's Lean Rhode Island Initiative. Lessons were applied from the state wide Lean program resulting in major successes on the workers' compensation service issue and other issues too. Even if you have never been involved in the RI Workers' Compensation process, you can learn from this meeting. Jessica Johnson and Rebecca Costello will explain what they discovered and the changes they enacted. They will detail the results of these changes including:   

Discuss their findings

Steps that the team took

Results achieved



5:15 Registration and networking

6:00 Dinner
7:00 Program

Location:  Chelo's of Warwick -  1225 Post Rd. Warwick, RI 02886  (click here for a map)


Menu:  Buffet

Prices: $30 members and guests. $15 unemployed members.  Note that a small convenience fee is added to all credit card payments.


Please register using the Eventbrite form below or you can email with you intentions.

ASQ Recertification: Dinner meeting earns 0.3 RU

If unable to attend after making reservations, please cancel by sending us an email; Credits will be issued for cancellations received at least 72 hours before the start time of the event.  Feel free to contact us with any other questions.