Professional Development Courses

Basic Statistics & Introductory Statistical Process Control

Statistical Quality Control

Basic Blueprint Reading

Cost of Quality

Inspection & Gaging

Advanced Inspection & Gaging

 

Refresher Courses

Certified Quality Technician (CQT)

Certified Quality Inspector (CQI)

Certified Quality Engineer (CQE)

Certified Calibration Technician (CCT)

Manager of Quality/Organizational Excellence

(CMQ/OE)

Certified Quality Auditor (CQA)

Certified Quality Improvement Associate (CQIA)

Lean Six-Sigma Green Belt

Six Sigma Black Belt

Seminars

Quality Principles & 21CFR Part 210/211

Internal Auditing to the ISO 9001:2008 Standard

Failure Mode & Effects Analysis (FMEA)

Root Cause Analysis & Failure Investigation

Production Part Approval Process (PPAP)

Value Stream Mapping

Root Cause Analysis for Waist Management

Facilitation Skills

Six Sigma Overview for Executives

Introduction to Basic Statistics

Webinars

Risk Management Using FMEA

Quality Improvement

 

 Professional Development Courses 

 Basic Statistics & Introductory Statistical Process Control 

This course presents statistical methods as they apply to quality control, quality assurance and production management. It also addresses SPC techniques, with emphasis on the proper methods for selecting, preparing and interpreting Shewhart control charts. 

The course is designed to serve as a foundation for the Certified Mechanical Inspector (CMI) and Certified Quality Technician (CQT) refresher courses and will provide these basic statistical skills to prepare for the exams:
* Review of general mathematics
* Calculator review
* Data collection & presentation
* Distributions
* Dispersion & skewness
* Probabilities
* Measures of central tendency
* Histograms, line graphs & running record charts
* Charts for variables & attributes

Course length: Ten 3-hour classes
Prerequisite: Basic mathematics & algebra
Students must bring a scientific calculator


 Statistical Quality Control 

Increase your understanding of testing methods, as well as measurement and management techniques needed to implement quality functions for manufacturing and service industries. 

Assess the similarities and differences in the philosophies of Deming, Juran and Wheeler, while learning the following:
* Probability methods & statistical tools for analyzing data
* Manufacturing, SPC & process capability
* Field performance & customer satisfaction
* Hypothesis testing
* Decision analysis
* Reliability

Course length: Ten 2.5-hour classes
Prerequisite: Basic statistics and algebra


 Internal Quality Auditor Training & Review of ISO 9001:2000 


This highly interactive course provides the skills needed to successfully audit for compliance to ISO 9001:2000. The standard is reviewed in detail, and auditing concepts and techniques are presented and practiced. Principles include audit planning, preparation, fieldwork, reporting and follow up. Participants from all organization levels can benefit from the course: new internal auditors, auditors wishing to improve their skills, and managers looking for a better understanding of the audit process.

Subject matter includes: 
* Background & content of the standard
* The process approach to quality management
* Requirement interpretation 
* Auditing techniques, including process auditing
* Corrective action 
* Continuous improvement

Course length: Six 3-hour classes


 Basic Blueprint Reading 

A course designed to give participants a basic working knowledge of blueprint interpretation. Learn how to identify and extract information from blueprints necessary for manufacturing, production and quality control.

This course includes:
* The importance of blueprints
* Views & drawing formats
* Detailed standards
* European styles & standards
* Basic geometric tolerances

Course length: Eight 3-hour classes


 Cost of Quality 

Win support and achieve continuous improvement by measuring and reducing quality costs. Learn how to categorize costs and implement a quality system. Link quality to the bottom line, improving customer satisfaction and market share. 

Everything you wanted to know about the cost of quality will be presented in this course, including:
* Concepts
* System definitions & interrelationships
* Program implementation
* Reduction

Course length: Five 3-hour classes


 Inspection & Gaging 

This course is designed to provide a basic general working knowledge of measuring tools and techniques. A hands-on approach will be used to teach the student in a practical manner.

Course content is as follows:
* Decision analysis
* Probability methods & statistical tools
* Data analysis
* Caliper types, methods, care & calibration
* Micrometer readability & discrimination
* Surface plate instruments: gage blocks, sine bars & gaging instruments
* Fixed gages: plug gages, thread ring gages
* Optical measurements: stereo microscope, optical comparator, optical flats

Course length: Ten 3-hour classes
Prerequisite: Basic math, familiarity with blueprints and a working knowledge of micrometers


 Advanced Inspection & Gaging 

This course is designed to provide advanced skills to those with a basic understanding of inspection and gaging principles. 

A wide range of techniques will be included:
* A review of basic tolerances & allowances
* Gage repeatability & reliability
* Calibration techniques & procedures
* Surface plate set-ups & procedures
* Optical measurements
* Special measuring/inspection problem solving
* Analysis of students' examples & solutions

Course length: Eight 2.5-hour classes
Prerequisite: "Inspection and Gaging" or 3-5 years actual inspection experience or permission from the Instructor


 Lean Six-Sigma Green Belt 

I. Introduction to Lean-Six Sigma

Lean-Six Sigma Concepts (DMAIC, DMADV Methodology)
Benefits to the Program

II. Define Phase: Lean-Six Sigma

Define the Problem Statement & Objectives
Identify Critical to Quality (CTQ's) Characteristics

III. Measure Phase: Lean-Six Sigma 

Six Sigma Metrics
Review Data Collecting Approach
Introduction to Process Capability:(Cpk/Cp)
MSA, Gage R&R
(MTM)-Methods and Time Measurements training

IV. Analyze Phase: Lean-Six Sigma

Hypotheses Testing Approach 
Analysis of Variance Methodology (ANOVA)
Value Stream Mapping

V. Improve Phase: Lean -Six Sigma

Design of Experiments (DOE's) 
5S Program
Set-up Reduction
Manufacturing Cells
Kaizen Technique

VI. Control Phase: Lean -Six Sigma

Control Charts: Variable & Attribute 
Lean-Six Sigma Metrics

VII. The People Aspect of Lean-Six Sigma

Training (Black Belt, Green Belt, and Yellow Belt)
How many Black Belts and Green Belts do you need to succeed ?
Empowerment of Employees

VIII. Summary

What is the criteria that makes Lean-Six Sigma the best choice for your company
When is Lean or Six Sigma as an individual programs a better choice

 


 Six Sigma Black Belt Upgrade 


This course is designed to provide further training to those who have already received a certificate of completion for the ASQ Six Sigma Green Belt course (Successful completion of the exam is not required, completion of the training course is). The students will receive more in depth training and more advanced tools that will be needed to execute the DMAIC process at the Black Belt level. It will build on what they have already learned. The curriculum will prepare the students for the ASQ Black Belt certification exam. Prior to applying for the exam, applicants need to complete two projects at the Black Belt level. The course will be built around the successful completion of the first of these projects.


As part of this course, our Master Black Belt will assist the trainees with their initial project. Therefore, each candidate should come to the class with a valid project. Project information should be submitted for review along with the course application. Applicants without projects may apply, as it may be possible to team up with another student. As these projects will be shared with the rest of the class, they should not involve company sensitive or proprietary data. If the student is not able to select a project that meets this criterion, that should be noted on the application also. Confidentiality in the report can be arranged, but the company must acknowledge sharing with the instructor. Confidentiality agreements will be honored, if required.

All teaming will be subject to instructor approval. Students from the same company may work in pairs, but groups of more than two will not be allowed. The project scope must be of sufficient size to allow both to develop their skills. Completion of this course will require presentations on the status of the project, as well as a completed final report.


The class will consist of periods of combined class room work, and independent project work.

Students will find having a laptop computer to bring to the class will be most advantageous, but is not required. Project work can be done on a home computer and copied to thumb drives to bring to class. A trial copy of MiniTab’s latest version will be provided as part of the course, and the student may convert this to a licensed copy at greatly reduced prices within the trial period. The trial period will allow them to complete their project and the course.


 Refresher Courses 

 Certified Quality Technician (CQT) 

The Body of Knowledge includes:
* Technical math
* Reliability & probability
* Sampling techniques
* Metrology & calibration
* Quality costs
* Statistics
* Sampling plans & statistical process control
* Quality concepts & planning
* Preventive & corrective action
* Quality auditing

Considerable time will be spent reviewing solutions to practice examinations.

Course length: Nine 2.5-hour classes
Exam Requirements: Four years on-the-job experience in one or more of the areas of the Certified Quality Technician Body of Knowledge

Certification Requirement Information             Additional Information from www.asq.org


 Certified Quality Inspector (CQI) 

Inspectors, technicians, and manufacturing employees interested in preparing to take the CQI Certification Exam will benefit from the course, as will anyone interested in learning the basic tools of mechanical inspection.

The Body of Knowledge includes:
* Technical math
* Inspection technology
* Measurement techniques 
* Quality improvement
* Basic statistics
* Blueprint reading
* Inspection planning, tools & equipment
* Basic geometric dimensioning & tolerancing (GD&T)

Course length: Nine 3-hour classes
Exam Requirements: Two years on-the-job experience in mechanical inspection or related field or a high school diploma with an additional three years experience

Certification Requirement Information             Additional Information from www.asq.org


 Certified Quality Engineer (CQE) 

The Body of Knowledge includes:
* Human resources
* Basic statistics
* Control charts & process capability
* Auditing
* Metrology & calibration
* Design of Experiments & ANOVA
* Reliability & maintainability
* Statistical inferences & hypothesis
* Quality concepts & costs
* Probabilities, regression & correlation

Course length: Eighteen 3-hour classes
Prerequisite: Previous engineering experience 
Exam Requirements: Eight years on-the-job experience in one or more of the areas of the Certified Quality Engineer Body of Knowledge, with a minimum of three years of experience in a decision-making position

Certification Requirement Information             Additional Information from www.asq.org


 Certified Calibration Technician (CCT) 

Inspectors, technicians, and manufacturing employees interested in preparing to take the exam will benefit from this course, as will anyone interested in learning the basic tools of calibration.

The Body of Knowledge includes:
* General metrology
* Measurement systems 
* Calibration systems
* Applied mathematics & statistics
* Quality systems & standards
* Uncertainty

Course length: Ten 3-hour classes
Exam Requirements: Two years on-the-job experience in calibration or related field or a high school diploma with an additional three years experience

Certification Requirement Information             Additional Information from www.asq.org


 Manager of Quality/Organizational Excellence (CMQ/OE) 

The Body of Knowledge includes:
* Leadership
* Strategy development & deployment
* Quality management tools
* Customer focused organizations
* Supplier performance
* Management
* Training & development

Course length: Eighteen 3-hour classes
Prerequisite: Previous management experience 
Exam Requirements: Ten years on-the-job experience in one or more of the areas of the Certified Quality Manager Body of Knowledge, with a minimum of five years of experience in a decision-making position

Certification Requirement Information             Additional Information from www.asq.org


 Certified Quality Auditor (CQA) 

The Body of Knowledge includes:
* Auditing Fundamentals
* Audit Process 
* Use of Standards & Checklists
* Auditor Traits and Competencies
* Audit Program Management & Business Applications
* Quality Tools and Techniques

Course length: Ten 3-hour classes
Prerequisite: Previous auditing experience 
Exam Requirements: Eight years on-the-job experience in one or more of the areas of the Certified Quality Auditor Body of Knowledge, with a minimum of three years of experience in a decision-making position

Certification Requirement Information             Additional Information from www.asq.org


 Certified Quality Improvement Associate (CQIA) 

Inspectors, technicians, and manufacturing personnel interested in preparing to take the exam, or just to enhance their skills, will benefit from this course, as well as anyone interested in learning the basic tools of quality, continuous improvement and teamwork. 

The Body of Knowledge includes:
* Quality concepts & principles
* Quality benefits & philosophies
* Team roles & responsibilities
* Team formation & dynamics
* Continuous improvement
* Basic quality tools
* Quality management tools
* Customer-supplier relationships

Course length: Nine 2.5-hour classes
Exam Requirements: Two years general work experience or an associate degree as a minimum

Certification Requirement Information             Additional Information from www.asq.org


 Certification Requirement Information 

Experience in a "decision-making" position is defined as the authority to define, execute, or control projects/processes and to be responsible for the outcome. This may or may not include management or supervisory positions. Certifications by ASQ in other areas may apply to desired certification.

If you hold a degree from an accredited college, university, or technical school (degrees/diplomas from foreign educational institutions must be equivalent to those from U.S. educational institutions), ASQ will waive the following from the experience requirement (only one may be claimed): 

* Diploma from a technical or trade school - one year waived
* Associate degree - two years waived
* Bachelor's degree - four years waived 
* Master's or doctorate - five years waived


 Seminars 

  Quality Principles & 21CFR Part 210/211 


Description: A thorough presentation of cGMP and quality principles will be provided to help the rookie begin to understand the concepts and begin applying them. Valuable insight will assist the more experienced to assist them in quality decision-making, as well as, demonstrating ways to make their present systems more effective. Recent warning letters will be discussed to learn from industry noncompliances. Participant interaction is desired and encouraged.
Seminar topics include:
* Principles of GMP
* FDA's GMP Quality System for Active Pharmaceutical Ingredients (Q7A), Drug Product (Part 210/211), FDA's 2006 guidance, The Quality Systems Approach to Pharmaceutical cGMP Regulations & Q10 Pharmaceutical Quality System
* Areas discussed include Management, Training, Documentation, Facilities & Equipment, Materials Control, Production/Process Control, Packaging & Labeling, and Laboratory Controls
* Discuss current warning letters and ways to avoid violations
* Participants may present their top cGMP challenges, problems, & issues for classroom discussion

Course length: One Day (8 hours) 


 

 TS-16949 Internal Auditor Training 

ISO/TS 16949:2002 "Particular Requirements for the Application of ISO 9001:2000 for Automotive Production and Relevant Service Part Organizations" is being required within the automotive industry on a global basis. This informative course introduces the second edition of the standard to those looking to understand its impact on automotive parts suppliers' quality systems and how ISO/TS 16949:2002 can improve your business.

All Quality Professionals who need to make informed decisions about the implementation of ISO/TS 16949:2002 within their organizations can benefit from:
* ISO/TS 16949:2002 overview
* The purpose of the standard and content review
* Implications of implementation
* The Continual Improvement Process
* Audit Planning
* Conducting the Audit
* Audit Follow-up and Reporting

Course Length: Two Days (16 hours)


 Internal Auditing to the ISO 9001:2008 Standard 

Help achieve the maximum potential of your Quality Management System though effective process auditing, while ensuring compliance to the ISO 9001:2008 standard. This intense course provides a firm grounding in ISO 9001:2008, and teaches participants the techniques needed to successfully audit the processes that make up their Quality Management System. Planning, performing, and reporting audits will be covered, as well as verifying the effectiveness of implemented corrective actions.

Those responsible for planning audits, internal auditors upgrading their skills, and managers assessing the suitability and effectiveness of current processes can benefit from this course. Covered topics include:
* Structure of ISO 9001:2008
* Management System Requirements
* Audit Planning & Setting Objectives
* Performing an Audit
* Human Aspects of Auditing
* Reporting Findings & Nonconformities
* Following up on Effectiveness of Implemented Corrective Actions

Insure consistent compliance with the exacting requirements of the ISO 9001:2008 standard. This course empowers you to identify gaps that threaten the effectiveness of your quality management system, and builds self-confidence through hands-on experience.

Course Length: Two Days (16 hours)


 Failure Mode & Effects Analysis (FMEA) 

Failure Mode and Effects Analysis (FMEA) is an analytical tool used to examine potential failure modes of your product and process throughout design, development, and production. It can be one of the most effective tools that you can use to detect and correct problems before they occur.

This seminar, which will benefit professionals tasked with product and process design responsibilities, includes the following:
* Overview of FMEA
* Define Design & Process
* Outline Design & Process Requirements
* Brainstorming / Cause & Effect Diagrams to Determine Potential Failure Modes
* Use of AIAG Severity, Occurrence & Detection Rankings
* Create Action Plan
* Closed-loop Follow-up

Course length: One Day (8 Hours)


 Root Cause Analysis & Failure Investigation 

Thoughtful exercises and humorous analogies provide practical advice on how to identify real obstacles to organizational improvement. 
Discussions focus on the concept of root cause as well as analytical methods to objectively identify it. Learn how to document a failure investigation and develop appropriate corrective actions to prevent recurrence. 

This seminar will provide individuals with the necessary skills and tools to reach and maintain excellence through continual improvement and would benefit analysts, engineers, managers, supervisors and other individuals responsible for resolving problems in any organization.
Seminar topics include:
* Reactive Environment & Downstream Symptoms
* Investigating Sentinel Events & Scientific Method
* Failure Investigation Process & Quality Tools
* Common Causes for Out of Spec Results
* Data Integrity & Variation Sources
* Root Cause Analysis Methods & Practical Applications
* Proactive Environment & Root Cause Identification
* Corrective Actions

Course length: 1 Day (8 hours)


 

 Production Part Approval Process (PPAP) 

PPAP is an extremely important activity consisting of a powerful set of requirements used to validate that a process can produce product at production quantities, which meet all customer requirements. APQP is the driving force as it relates to accomplishing all PPAP Process requirements. All process requirements for PPAP are performed as part of a company's planning process. If a company is struggling with PPAP, there is a direct linkage to their Advanced Product Quality Planning (APQP) effort. The goal is to perform the PPAP requirements throughout the APQP process. The focus of this course is to better understand the PPAP Requirements, Customer Notification and Submission Requirements, Submission to Customer-Levels of Evidence, Part Submission Status, and Record Retention. 

 

This course offers the opportunity to be coached in the purpose and requirements of PPAP by a professional with years of experience in the quality and training field.  Before taking this course, participants should have a basic understanding of Design and Process FMEA, Measurement Systems Analysis, Statistical Process Control, Advanced Product Quality Planning and Control Plan, and QS-9000 or ISO/TS 16949 Automotive Quality Systems.

 

Students are introduced to the following areas:
* Overview of PPAP-Definition, purpose, and goals of PPAP; PPAP requirements and their role in APQP; documentation and maintenance of records. 
* Inhibitors to PPAP 
* PPAP General Requirements 
* PPAP Requirements 
* Principles of Design and Process FMEA activity 
* Process Study Requirements 
* Measurement System Analysis studies 
* Control Plan 
* Customer Notification and Submission 

 

Learning Outcomes 
Upon completion of this course, you will be able to:
* Demonstrate an awareness of the 19 PPAP requirements 
* Understand how the PPAP requirements fit into your organization 
* Understand how the different PPAP elements/tools work together to form a process 
* Determine how PPAP elements and tools coincide in your own company's process 


Course length: One Day (8 hours)

 


 

 

 

 Value Stream Mapping 


Value Stream Mapping is reliable method for documenting and quantifying material and information flow within an organization. During this hands-on course students will learn how Value Stream Mapping works as the main planning tool for continual improvement in a Lean Organization. During the course, students will learn methods for capturing and documenting the current material and information flows for a value stream. A case study is used to allow students to practice drawing a current state value stream map using a standard set of symbols. During the session students will learn different methods for analyzing the current state and “see” future state improvements that the organization can make. During this analysis, students will make decisions as to improvements to make and create a future state Value Stream Map that encompasses these improvements. As a final step, students will learn how to prioritize and create action plans in order to meet the future state. 

After taking this class attendees should be able to:

 

* Define value stream and how it relates to material and information flow

* Explain how the value stream map relates to the PDCA Cycle for continual improvement

* Draw a current state value stream map using a standard set of symbols

* Analyze the current state value stream map for opportunities for improvement

* Develop current, ideal and future state value stream maps

* Prioritize and create an improvement plan to move from the current state to the future state


 Root Cause Analysis for Waist Management 


Description: Root cause analysis can be used on any type of problem, whether related to business or personal issues. Through creativity and fun exercises, ideas on how to identify the cause(s) of a problem are demonstrated. A common problem among many individuals is the constant battle with their weight and expanding waistline. This problem will be used to illustrate various quality tools to objectively identify the root causes and begin a corrective and preventive action plan to solve the major issue.
Seminar topics include:
* Identify reasons for overeating using Brainstorming & Ishikawa Fishbone Diagram
* Develop objectives/goals that are S-M-A-R-T (specific, measurable, attainable, relevant, time-bound)
* Learn tools useful for waist management - Emotional Freedom Techniques, Mindful Eating, Breathing Techniques
* Learn to read Nutritional Labeling to make better choices
* Develop meal plans that keep you on track
* Monitor your progress using measurements that are meaningful

Course length: One Day (8 hours)


Facilitation Skills


This seminar is designed to aid people in leading teams. During this one day training event, the students will learn how to and practice techniques that will allow you to managing groups of people from small to large, and keep them on track to their goals. Among the tools are those designed to structure your meetings for maximum achievement, how to utilize ice breakers for new teams, and reinvigorate teams that have become mired in their task (prior to you being brought in, of course!). Also included are techniques for managing questions, and how to solicit team input. Some of the most important techniques will enable you to handle disruptive behaviors and “red herrings”
This seminar will benefit people who are new to leading teams of people, or who want to enhance the skills they have. It will help the students to become more comfortable in front of any group of people, as well as teach them how to most effectively speak to groups of people with different outlooks, increasing the probability of a desired result.


Six Sigma Overview for Executives


Deploying a Six Sigma program in any company is an expensive, and somewhat challenging task. The cost, and the challenge, can be significantly reduced if upper and middle managers are trained in their roles and responsibilities. The Six Sigma approach requires a dedicated staff of problem solvers (Black and Green Belts) working in an organizational structure that is supported from the very top of the company.
During this one day session, the management personnel will learn their specific roles, and how to choose and prioritize the projects in their respective organizations. The roles of Executive and Champion will be thoroughly explained, and they will come away with the knowledge of how to successfully manage any projects in their area of responsibility.



Introduction to Basic Statistics

This course is designed to provide a working knowledge of Basic Normal Probability Concepts. The student will take away an understanding of variability and how it affects processes as well as how it affects the data collected to understand those processes. You will be shown a variety of methods to analyze data in order to find the center and dispersion of a data distribution as well as the tools needed for continuous process improvement by characterizing and controlling these processes . You'll also become familiar with Statistical Distributions including the following:

AM Session – 4 Hours

  • The Nature of Variation

  • The Normal Distribution

  • Measures of Central Tendency

  • Measures of Dispersion

  • Central Limit Theorem 

PM Session – 4 Hours

  • Process Control vs. Process Capability

  • Capability Indices

  • Variables Control Charts

  • Attributes Control Charts

Course Length: One Day (8 hours)


 Webinars 

Risk Management Using FMEA

This 2-hour workshop will introduce the topic of Risk Management using Failure Mode and Effects Analysis (FMEA) and will give a general guidance in the application of this powerful prevention technique. The application of this technique is to identify critical parameters and support a company’s commitment to continually improve products and service whenever possible. Upfront time spent in doing a comprehensive FMEA well, when product/process changes can be most easily and inexpensively implemented, will alleviate late change crises.

FMEA is designed to assist the engineer improve the quality and reliability of product and process design. Applied correctly a FMEA should be performed by a team with experience in the product/process area and specific skills in design, manufacturing and service. From the initial design concepts, the team should brainstorm potential ways the product or its manufacturing process could fail, the likelihood of failure and its consequence. For each potential failure ratings are given for the likelihood of failure (occurrence) severity of failure (severity) and likelihood of such a failure being detected or prevented (detection). The product of these three numbers forms a risk priority number (RPN) which indicates any high risk failures so that preventative action can be taken.

The Failure Mode and Effect Analysis (FMEA) process is an attempt to delineate all possible failures and their effects on the system. The objective is to classify failures according to their effect. FMEA is a discipline that focuses upon design, whether it is of a product or a process, and this 2-hour webinar provides a working understanding of the FMEA process, both for Design FMEA and Process FMEAs. The mixture of tutorial and practical exercises will allow attendees to return to their normal activities and play a creative and effective part in the FMEA process in their organization.


AREAS COVERED IN THIS SESSION
• The basics of Risk Management
• The Concepts, Interrelationships and Benefits of FMEAs
• The basics and applications of FMEA
• Provide the knowledge to implement and develop FMEAs within their companies
• Adequately understand, use, and maintain FMEA documents to meet ISO/TS 16949 & ISO 14971 requirements
• Common Errors in Creating and Using FMEAs
• Types of FMEA’s, including Process FMEA’s and Design FMEA’s
• Techniques to brainstorm potential failure modes and there causes
• Techniques to calculate failure severity, occurrence and detection
• How to calculate the Risk Priority Number (RPN)
• Methods to evaluate the results of the FMEA and prioritize action items
• Developing Action Plans for High Priority Potential Failure Modes
• Verifying the effectiveness of actions taken


Quality Improvement

The key to every organization’s survival is quality improvement. This includes organizations in the manufacturing, service, medical and government sectors. In order to succeed in the pursuit of quality improvement the appropriate tools must be employed. This seminar introduces the attendees to these important tools:

  • Pareto Analysis

  • Brainstorming

  • Cause – Effect Analysis

  • Scatter Diagrams/Correlation Analysis

  • Box Plots 

The seminar shows the proper way to select projects and which tools to use to show what is needed to improve the issues identified in the selection.